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New SIAM paper from AXELOS

26 January 2015   (0 Comments)
Posted by: Mark Lillycrop
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Leading ITSMF UK member and SIAM expert Kevin Holland has written a new paper on SIAM (Service Integration and Management, which is now available from AXELOS.

In the paper, according to James Finister in the Forward, Kevin Holland cogently argues that a successful implementation of SIAM rests upon the guidance provided by ITIL while also highlighting the need to adopt and adapt the guidance it contains to reflect the multi-tenant model. He also provides an overview of the drivers for developing a SIAM strategy and the specific challenges that it generates.

 Download the paper here

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Holland: "Adopt and adapt"


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