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News & Press: Member News

Big4 Agenda for 2015

02 December 2014   (0 Comments)
Posted by: Mark Lillycrop
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THE BIG4 AGENDA FOR 2015...

Thanks to all those who helped us determine the Big4 Agenda for 2015. Watch out for further details and forthcoming Twitterchats or go to our Big4 page for more information.

COLLABORATION

- how do we work with others?

SERVICE MANAGEMENT OF THE FUTURE 

- what do we need to look like?

CAPABILITY FRAMEWORK

- how do we build it?

CUSTOMER EXPERIENCE

- how do we ensure it is relevan


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