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Event Details

Event Title
Member Event - Manchester
Event Type
Regional
Event Description
The first North Regional Meeting of 2012 is a packed event with two complimenting subjects on the agenda, Baselines and Benchmarks & Implementing the mysterious Service Design Package.

The event will be hosted by the Co-operative Banking Group in Manchester and promises to be an insightful and instructive day with presentations from Ian MacDonald, Technology Leader (and ITIL Author) and Andy Birds, Applications Manager.

The first key topic of the day “Baselines and Benchmarks” will be presented by Ian MacDonald, The Co-operative Banking group. Ian’s enthusiasm for IT Service management is infectious and his drive to improve Service standards and IT professionalism is exemplary. In this presentation Ian will share his experience in how Service Management process maturity can be monitored and measured through:


 Process Maturity Assessments (Gartner)
 SDI
 Process Management
 Tooling
 Operating Model

The next key topic of the day, "The Mysterious Service Design Package" will be from Andy Birds,The Co-operative Banking Group:

In ITIL 2011 the Service Design Package is an essential part of the service lifecycle and consequently a new concept in some organisations. So if you’ve ever wondered what that Service Design Package is all about or if you know the theory but can’t see how it will work in practice don’t miss this session. Andy will describe its purpose, when to use it and how The Co-operative Banking Group is making it work for them.

The day will be a combination of presentations and interactive workshop groups, offering the opportunity to network with other IT Service Management professionals from different organisations and different perspectives.

I do hope you can make the next North Regional Meeting and look forward to meeting you on Tuesday 3rd April.

Agenda:

09:30-10:00 Registration / Coffee etc.

10:00-10:10 Introductions– Warren Dakin

10:10-10:30 itSMF UK news / updates – Chris Roberts

10:30-11:15 Baselines and Benchmarks – Co-operative Banking Group, Ian MacDonald

11:15-12:00 Workshop & Break out groups on Baselines and Benchmarks (With Tea & Coffee)

12:00-12:30 Break out group feedback

12:30-13:30 Lunch Break

13:30-14:15 Implementing the Mysterious Service Design Package - Co-operative Banking Group, Andy Birds

14:15-15:00 Workshop & Break out group on the Service Design Package (With Tea and Coffee)

15:00-15:30 Break out group feedback

15:30-15:45 Meeting Review and Closure

15:45 Close


Warren Dakin
Chair Northern Regional Group
Date From
03/04/2012
Date To
03/04/2012
Start Time
10:00 AM
End Time
03:30 PM
Venue
Co-Operative Banking Group
Address 1
CIS Tower
Town
Miller Street
County
Manchester
Post Code
M60 0AL


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