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Event Details

Event Title
Seminar - "SLM/Service Catalogue" - Leeds
Event Type
Seminar
Event Description
The pathway to IT Service Management

The last four years have seen a shift change in IT Service Management (ITSM) thinking with the Service Catalogue and Service Level Management (SLM) becoming the key defining area that link IT and the business. SLM and the Service Catalogue have been an essential part of any organisation delivering quality ITSM – and the clamour to do this efficiently and effectively have become immense.

We’ve bought together a collection of case studies and leading people within SLM and the Service Catalogue to give you the opportunity to learn how to develop and deliver a Service Catalogue that can really make your business and IT integrated and efficient.

Why attend?

• Learn from case studies from organisations who have implemented SLM and Service Catalogue and learn the how’s and how not’s of delivering SLM
• Hear from the itSMF UK SLM SIG on the work they have done on bringing together a host of practical experience on this subject – also see version 2 of their book on SLM
• Listen to the author from ITIL v3 on SLM and understand where the current best practice came from and how to use it practically

Speakers on the day:
Colin Rudd - ITEMS Ltd
Keith Spiers - Nottinghamshire County Council
Matthew Burrows - BSMimpact
Phill Murphy & Graham Huzzey-Morgan - AWE
itSMF UK Service Level Management SIG

AGENDA

09:30 – 10:30: Registration/ Exhibition
10:30 – 10:45: itSMF UK Overview
10:45 – 11:30: Matthew Burrows, BSMimpact - ‘Using the Service Catalogue to deliver business value
11:30 – 12:00: itSMF UK SLM SIG
12:00 – 13:15: Lunch / Exhibition
13:15 – 14:00: Phill Murphy, AWE and Graham Huzzey-Morgan, HP - ‘From Technology to Service – A journey guided by Service Level Agreements’
14:00 – 14:45: Colin Rudd, ITEMS Ltd - ‘Service Design and the Service Catalogue: A practical approach and case study’
14:45 – 15:15: Break / Exhibition
15:15 – 16:00: Keith Spiers, Nottinghamshire County Council - ‘Service Catalogue – Establish buy in and ongoing development’
16.00: Concluding remarks and departure

For full details copy and paste this link into your browser:
http://www.itsmf.co.uk/News/Events/SLMServiceCatalogueSeminarMay2010.aspx

If you have any queries regarding itSMF events please don’t hesitate to contact the Events Team on +44 (0) 118 918 6500

We look forward to seeing you there!
Date From
20/05/2010
Date To
20/05/2010
Venue
The Royal Armouries
Address 1
Armouries Drive
Town
LEEDS
Post Code
LS10 1LT


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