Event Availability
Event Full, Waiting list available
Event Description
The next Continual Service Improvement SIG event is kindly being hosted by Deutsche Bank.
In 2011 the itSMF UK CSI SIG events held in Leeds and Birmingham began to introduce a focus on CSI “the culture” rather than CSI “the function”. Participants appreciated the interactive nature of the sessions and the ideas that this enabled to be generated.
In 2012 we will build on this platform by again holding workshop-style interactive sessions that promote participation from all attendees, with an emphasis on information and experience sharing under the facilitation of the CSI SIG Steering Committee
Building on the last CSI SIG event held in July 2011, which explored the concept of Attitude + Behaviours = Culture, building world class teams, effective ways processes can be observed, analysed and enhanced, were all explored. This event will focus on looking at all things CSI from the perspective of different types of individual
• Someone who works for (or is) “CSI”
What are the expectations?
What are the challenges?
Where do I start?
What’s “in scope”?
• Someone that is “CSI sympathetic”
How are they engaged more?
How can they be enabled to help embed messages and approaches?
• Someone that is “CSI cynical”
What’s in it for me?
Why should I bother?
There are too many problems, there’s no point!
It’s not my job, it’s someone else’s job isn’t it?
We look forward to seeing you there!
Regards
Jane Humphries
Continual Service Improvement SIG Chair
