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Event Details

Event Title
Seminar: "Everything Service Management Metrics and Reporting
Event Type
Seminar
Event Description
Topic: Everything Service Management Metrics and Reporting

Members: £199 +vat / Non-members: £325 +vat

Quality and cost are metrics of great importance for services. Getting the right business-focused IT performance metrics and developing closer working relationships is a huge challenge for IT. Good management reports are takeaways that senior management value. If the right information is presented It provides a real opportunity to demonstrate the value of ICT to the business stakeholders and customers.
Service Reporting is one of the most important service disciplines, yet many organisations waste vast amounts of time and money producing reports that no one reads.
“This seminar is targeted at process owners and ICT staff who are required to deliver more effective management reports, decision data and highlight areas of success and areas for improvement”

Key learning outcomes of this seminar include:

• How does Service reporting and metrics work
• Learn how service reporting is more than just service level reporting
• Learn how you can tell the reports produced are being used
• Learn how to ensure you only produce the reports that you need
• Learn which reports you should provide to customers to demonstrate what a great job ICT do
• Learn how do you report on the end-to-end service performance that the business is interested in
• What defines a good management dashboard or report
• Learn the Top 5 essential metrics and reports to support your Service improvement plan
• Top 5 metrics you have never thought of providing or reporting on
• Understand the skill profile of an effective reporting manager
• Learn why reporting on staff resource performance is so difficult and what it takes to make it better
Date From
04/07/2012
Date To
04/07/2012
Start Time
09:00 AM
End Time
04:00 PM
Venue
Think Tank Museum
Address 1
Curzon Street
Town
BIRMINGHAM
County
West Midlands
Post Code
B4 7XG


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