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Event Details

Event Title
Seminar: "Service Catalogues and Service Portfolios"
Event Type
Seminar
Event Description
The April Seminar will have the topic of Service Catalogues and Service Portfolios and will take place at the National Motorcycle Museum near to the NEC Complex near Birmingham

Members: £199 +VAT / Non-Members: £325 +VAT


We ‘talk the talk’, but do we ‘walk the walk’? How do you apply best practice across the lifecycle of your business and still maintain the ITSM prime directive “To Deliver Fit for Purpose, Fit for Use IT Services that meet the needs of our business”.

ITIL describes a number of ways that actively enable IT to engage with the business and development organisations. It can be a confusing time for all concerned and especially so when trying to interpret the value of and the relationships between Service Portfolio, Service Catalogue, and Service Level Agreements.

This seminar is targeted to help ensure what you deliver is “fit for purpose” and “fit for use”

It includes presentations from Unilever, Fox IT and a Health professional along with a "Magic Wand" session run by Don Page

Key learning outcomes of this seminar include:

• Understand what service portfolio and service catalogues management do and how they operate
• Learn what are the interfaces and dependencies between Service Portfolio, Service Catalogue and Service Level management
• Learn how Service Catalogues underpin many other service management processes
• Understand what a Service Catalogue looks like
• Understand what a Service Portfolio looks like
• Learn what you need to define in your service catalogue
• Learn why you need a service portfolio to underpin your service catalogue
• Discover the skill profiles of effective service portfolio and service catalogue managers
Date From
18/04/2012
Date To
18/04/2012
Start Time
09:00 AM
End Time
04:00 PM
Venue
National Motorcycle Museum
Address 1
Coventry Road
Town
SOLIHULL
County
West Midlands
Post Code
B92 0EJ


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