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Image	Title (A to Z)	Price	Member's Price
	A Dictionary of IT Service Management Terms, Definitions and Abbreviations ITIL 2011 Edition	£7.50	£6.00
	A Dictionary of IT Service Management Terms, Definitions and Abbreviations ITIL 2011 Edition (10 Pack Special Offer)	£60.00	£48.00
	An Executive Guide to Value Management	£9.95	£8.46
	Assortment Pack - itSMF UK pocket guides	£90.00	£76.50
	E-mail Security	£19.95	£16.96
	Foundation and Dictionary Bundle 2011 Edition	£18.00	£14.40
	Four ITIL Capability Handbooks - special offer	£35.00	£28.00
	Frameworks for IT Management - A Pocket Guide	£15.00	£12.75
	How to do CCRM	£9.95	£7.96
	How To Do CCRM (10-pack special offer)	£80.00	£64.00
	Implementing IT Governance A Pocket Guide	£15.00	£12.75
	ISO/IEC 20000 - a pocket guide	£15.00	£12.75
	ISO/IEC 20000-1:2011 - A Pocket Guide	£15.95	£13.56
	IT Service CMM: A pocket guide	£15.00	£12.75
	ITIL A Pocket Guide - 2011 Edition	£15.00	£12.75
	ITIL Foundation Handbook (2011)	£10.95	£8.76
	ITIL V3 Capability Operational Support & Analysis Handbook (OSA)	£9.95	£7.96
	ITIL V3 Capability Planning, Protection and Optimization ITIL V3 Intermediate Capability (PPO) Handbook	£9.95	£7.96
	ITIL V3 Capability Release, Control & Validation Handbook (RCV)	£9.95	£7.96
	ITIL V3 Capability Service Offerings and Agreements (SOA) Handbook	£9.95	£7.96
	Key Element Guide ITIL Continual Service Improvement 2011	£9.95	£8.46
	Key Element Guide ITIL Service Design 2011	£9.95	£8.46
	Key Element Guide ITIL Service Operation 2011	£9.95	£8.46
	Key Element Guide ITIL Service Strategy 2011	£9.95	£8.46
	Key Element Guide ITIL Service Transition 2011	£9.95	£8.46
	Key Element Guide Suite 2011	£44.95	£35.96
	Management of Risk Pocketbook	£3.50	£2.98
	Managing Successful Programmes Pocketbook	£3.50	£2.98
No Image	Microsoft Operations Framework V4.0	£13.50	£11.48
	Planning and Achieving ISO/IEC 20000 Certification, 2012 Edition	£9.95	£7.96
	Planning and Achieving ISO/IEC 20000 Certification, 2012 Edition (10 Pack Special Offer)	£80.00	£64.00
	Portfolio, Programme and Project Offices Pocketbook	£3.50	£2.98
	PRINCE2 Pocketbook 2009	£4.00	£3.40
	Service Level Management - a Practitioner's Guide	£15.00	£12.00
	Service Level Management - a Practitioner's Guide (10 Pack Special Offer)	£120.00	£96.00
	SFIA - a Pocket Overview	£9.95	£7.96
	SFIA - a Pocket Overview (10-pack special offer)	£80.00	£64.00
	Six Sigma for IT Management - a pocket guide	£13.50	£11.48