Shop  >  Products By Category

Image	Title (A to Z)	Price	Member's Price
	A Dictionary of IT Service Management Terms, Definitions and Abbreviations ITIL 2011 Edition	£7.50	£6.00
	A Dictionary of IT Service Management Terms, Definitions and Abbreviations ITIL 2011 Edition (10 Pack Special Offer)	£60.00	£48.00
	A Manager’s Guide to Service Management. 6th edition	£48.00	£40.80
	Assortment Pack - itSMF UK pocket guides	£90.00	£76.50
	Balanced Diversity - A Portfolio Approach to Organisational Change	£32.00	£25.60
	BIP 0124:2011 A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and the 2011 editions	£36.00	£30.60
	BIP 0125:2011 Introduction to the ISO/IEC 20000 Series IT Service management	£48.00	£40.80
	BIP 0129:2011 IT Service Management for Small IT Teams	£35.00	£29.75
	BS ISO/IEC 20000-1:2011 IT Service Management - Part 1: Specification	£100.00	£85.00
	Business Continuity Management Systems (Implementation and certification to ISO 22301)	£29.99	£25.49
	COBIT® 5 - A Management Guide	£22.50	£19.13
	Continual Service Improvement 2011 Edition (Hard Copy)	£85.00	£72.25
	Continual Service Improvement 2011 Edition (PDF)	£85.00	£72.25
	Contract and Commercial Management - The Operational Guide	£53.00	£45.05
	Creating and Driving Service Excellence - An Executive's Guide to IT Service Management	£22.00	£17.60
	Drinking From The Fire Hose	£19.99	£16.99
	Foundation and Dictionary Bundle 2011 Edition	£18.00	£14.40
	Foundation Exam Starter Kit 2011	£63.00	£53.55
	Foundations of Information Security-Based on ISO27001 and ISO27002	£29.95	£25.46
	Foundations of ITIL® 2011 Edition	£39.95	£33.96
	Governance of IT: An executive guide to ISO/IEC 38500 ***Pre-Order***	£29.99	£25.49
	Greening Service Management	£32.00	£25.60
	How to do CCRM	£9.95	£7.96
	How To Do CCRM (10-pack special offer)	£80.00	£64.00
	Information Security Management Principles (Second edition) ***Pre-Order***	£24.99	£21.24
	Information Security Risk Management for ISO27001 / IS27002	£39.95	£33.96
	Introduction to the ITIL® Service Lifecycle 2011	£30.00	£25.50
	Introduction to the ITIL® Service Lifecycle PDF	£30.00	£25.50
	ISO/IEC 20000-1:2011 - A Pocket Guide	£15.95	£13.56
	IT Service Management Foundation Practice Questions (Second Edition)	£19.99	£16.99
	IT Service Management: A Guide for ITIL Foundation Exam Candidates-Second Edition	£19.99	£16.99
	IT That Matters - An Executive's Guide to Maximizing the strategic value from your IT Investment	£20.00	£17.00
	IT Tools for the Business when the Business is IT - Selecting and Implementing Service Management Tools	£45.00	£36.00
	ITIL A Pocket Guide - 2011 Edition	£15.00	£12.75
	ITIL For Dummies - 2011 Edition	£21.99	£18.69
	ITIL Foundation Exam Study Guide	£24.99	£21.24
	ITIL Foundation Handbook (2011)	£10.95	£8.76
	ITIL Foundation Handbook 2011 PDF	£10.95	£8.76
	ITIL Lifecycle Publication Suite 2011 Edition - Online Annual Subscription	£299.00	£254.15
	ITIL® Lite - A Road Map to Full or Partial ITIL Implementation	£30.00	£24.00
	Key Element Guide ITIL Continual Service Improvement 2011	£9.95	£8.46
	Key Element Guide ITIL Service Design 2011	£9.95	£8.46
	Key Element Guide ITIL Service Operation 2011	£9.95	£8.46
	Key Element Guide ITIL Service Strategy 2011	£9.95	£8.46
	Key Element Guide ITIL Service Transition 2011	£9.95	£8.46
	Key Element Guide Suite 2011	£44.95	£35.96
	Managing Business Change Projects: From risk to success ***Pre-Order***	£24.99	£21.24
	Managing Successful Programmes 2011 (MSP)	£45.00	£38.25
	Metrics For Service Management Designing for ITIL	£39.95	£33.96
	NEW ITIL Lifecycle Publication Suite 2011 (Hardcopy)	£299.00	£239.20
	NEW ITIL Lifecycle Publication Suite 2011 (PDF)	£299.00	£254.15
	Passing your ITIL Foundation Exam (2011 edition)	£22.00	£17.60
	Passing your ITIL® Foundation Exam PDF - 2011 Edition	£22.00	£18.70
	Planning and Achieving ISO/IEC 20000 Certification, 2012 Edition	£9.95	£7.96
	Planning and Achieving ISO/IEC 20000 Certification, 2012 Edition (10 Pack Special Offer)	£80.00	£64.00
	PPM Suite Online Subscription	£180.00	£153.00
	Project Management for IT-Related Projects 2nd Edition	£24.99	£21.24
	Service Design 2011 Edition - Online Annual Subscription	£75.00	£63.75
	Service Design 2011 Edition (HardCopy)	£85.00	£72.25
	Service Design 2011 Edition (PDF)	£85.00	£72.25
	Service Operation 2011 Edition - Online Annual Subscription	£75.00	£63.75
	Service Operation 2011 Edition (HardCopy)	£85.00	£72.25
	Service Operation 2011 Edition (PDF)	£85.00	£72.25
	Service Strategy 2011 (PDF)	£85.00	£72.25
	Service Strategy 2011 Edition - Online Annual Subscription	£75.00	£63.75
	Service Strategy 2011 Edition (Hard Copy)	£85.00	£72.25
	Service Transition 2011 Edition - Online Annual Subscription	£75.00	£63.75
	Service Transition 2011 Edition (HardCopy)	£85.00	£72.25
	Service Transition 2011 Edition (PDF)	£85.00	£72.25
	ServiceTalk - one year's subscription (four issues)	£30.00	£24.00
	SFIA - a Pocket Overview	£9.95	£7.96
	SFIA - a Pocket Overview (10-pack special offer)	£80.00	£64.00
	SFIA Assessment (Personal)	£24.00	£19.20
	Shortcuts to Success: Project management in the real world (Second Edition) ***Pre-Order***	£24.99	£21.24
	Software Testing An ISTQB-ISEB Foundation Guide 2nd edition	£26.99	£22.94
	The ITIL® Process Manual	£39.95	£33.96
	The ITSM Iron Triangle: Incidents, changes and problems	£24.95	£21.21
	User Acceptance Testing: A step by step guide ***Pre-Order***	£24.99	£21.24
	Working The Crowd (Social media marketing for business) Second Edition	£14.99	£12.74