Business Simulation
Join us at Bletchley Park, home of the Codebreakers, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
Join us at Bletchley Park, home of the Codebreakers, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
Richard Horton is Service Management Lead at NIHR CRNCC. He implemented an ISO27001 Information Security Management System in 2017 and has been improving it ever since. People outside IT sing its praises, hence running this session. Richard will present and have supporting input from people outside IT on what it feels like to be on the receiving end.
Join us on 27th March at 12:00 for our next Member Forum with the Chair and Board of itSMF UK, where we will outline our current activities and strategy and provide you with an opportunity to have your say as a member.
At this Member meet up, we will explore the evolving landscape of change enablement and cover the pros and cons of the evolving methodologies and look at some case studies as to how best practice change enablement can improve operations and beyond.
This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
This webinar will describe Vodafone's journey to evolution from Problem Management to Reliability Management, the initiatives launched and future plans. When we look back a couple of years, the way our problem management process was set up was very reactive, with outdated practices, and we were not fully leveraging our opportunities nor addressing glaring gaps in terms of global reach.
This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.