10.00 Registration and coffee
10.30 Introduction and welcome
10.40 Steve O’Donoghue, Aiimi: Insight, analytics and ITSM.
Steve O'Donoghue of Aiimi will be looking at Big Data - the value of data insight and analytics and how the discipline has been used in two specific examples involving problem management and GDPR.
11.20 Mark Lillycrop: itSMF UK update
Latest news on the association
12.05 Anna Leyland, Sopra Steria: The SIAM Body of Knowledge
Anna Leyland of Sopra Steria brings us up to date on the SIAM Professional Body of Knowledge, winner of itSMF UK's 2017 Thought Leadership award, including qualifications and certifications, and leads a workshop on how SIAM principles can be applied to existing services.
13.30 Mark Howell, BDNA The CMDB Journey
In his session, Mark Howell of BDNA addresses the theme, Manual challenge or true automated 'single source of truth' - where has your CMDB journey taken you?
14.10 Tony Oxley, SLM SIG: The Challenge of Digital Service Management
Join Tony Oxley and our SLM special interest group to find out how service level management can respond to the Challenge of Digital Service Management.
14.50 Wrap up and close
How much does it cost?
For itSMF UK members, it's free. If you're not an ITSMF UK member, find out more by clicking here