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ITSM17 - Annual Conference and Exhibition
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This year's Annual Conference takes place in Manchester on 20-21 November, and we're making a number of significant changes. Find out more...

 Export to Your Calendar 20/11/2017 to 21/11/2017
When: 20th November 2017
9.00 am
Where: Manchester Central
Windmill St
Manchester, Greater Manchester  M2 3GX
United Kingdom
Contact: Conference Team

Online registration is available until: 20/11/2017
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Join us for our Annual Conference and Exhibition!

We’re delighted to announce that this year’s annual itSMF UK conference (ITSM17) will place in Manchester, 20th-21st November. Guaranteed to provide you with tons of practical ideas, solutions, and techniques that you can take back to your organisation, this year we’re making some significant changes and improvements – promising that ITSM17 will provide delegates with value by the bucket load. Simply scroll down to find out more.


Join us at ITSM17 to:


  • Gain new and advanced knowledge on service management topics, trends, and best practices.

  • Take away practical ideas, solutions, and techniques related to topics such as DevOps, knowledge management, cloud technologies, SIAM, customer experience, and the people challenges of service management.

  • Learn not just the “what you should be doing” and “why you should be doing it” but the practical side of “how to get started” and “how to improve”.

  • Build your network of peers and resources, collaborate on ideas, and discuss mutual challenges.

  • Meet with the leading vendors of service management tools, and other complementary service management offerings.

  • Learn more about the direction in which the industry is heading (the future of ITIL, how to cope with increased business expectations, etc.).

  • Discover new ways to encourage personal and professional development by learning more about the Professional Service Management Framework (PSMF) and accessing related case studies.


With four presentation streams (ITSM and Beyond; DevOps and Service Management in the cloud; People, Customers, and Relationships; and Practical and Experiential Learning) and over 50 educational presentations, there’s something for everyone.

Plus, we’ll be discussing and collaborating over pressing issues and concerns around the Future of ITIL, Practical ITSM, and Beyond ITSM. In addition there’ll be workshops, and numerous opportunities to network with your peers – including at a revamped networking evening at the end of day one.



Streams at a glance and more detailed presentation outlines


For those planning to explore the city


Plan your trip and gain maximum value from the content


Attendance fee:

Two-day member pass: £750 + VAT  (non-member £900 + VAT)
One-day member pass: £395 + VAT  (non-member £550 + VAT)


Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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