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Workshop: Service Integration and Management (SIAM)
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Many organisations today see service integration as their key challenge for the future, and they are putting the skills and technology in place to meet these new demands. Find out about the costs, dependencies, risks and benefits of implementing SIAM, and the relative strengths of the different approaches available, in this inspiring workshop led by award-winning ITSM consultant Steve Morgan

 Export to Your Calendar 03/10/2017
When: 3rd October 2017
9.30 am
Where: Meeting Room
Haydon Room
150 Minories
London EC3N 1LS
United Kingdom
Presenter: Steve Morgan
Contact: Events Team
+44 (0)118 9186 520


Online registration is available until: 03/10/2017
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This is an interactive workshop which combines education and practical learning. The goal is to ITSM practitioners to understand how Service Integration and Management (SIAM) can help their ITSM organisation manage and improvement their service delivery and relationship with internal and external providers. Attendees will understand how they can leverage their existing processes and tooling to establish a SIAM based operating model.

About the Facilitator

Steve Morgan is Director of Syniad IT, a consulting firm which helps CIO’s optimise their IT departments.  Steve has 30 year’s experience in IT and is a seasoned veteran of numerous global IT transformation programmes.  More recently, he has lead various SIAM programmes and is co-author of the SIAM Foundation Body of Knowledge

How can you improve the support service you give to your customers?

Do you need to have greater control and management of internal and external service providers?

Do you need to understand how your ITSM processes underpin a true end to end Service Provision model?

How can you deliver real value to your customers whilst being more effective and efficient by implementing a robust operating model?

 

What’s the format?

 

Morning session

  • Overview and definition what is SIAM

  • Debunking the myths

  • SIAM models

  • SIAM drivers

Afternoon session

  • SIAM implementation – where to start

  • Defining the operating model

  • Frameworks and complimentary standards

  • SIAM tooling

  • Operating a SIAM environment

 

Price £395.00 + VAT for members and £795.00 + VAT for non-members.

Please contact the office on 0118 918 6500 to discuss an on-site running of this event.

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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