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Workshop: Faster, Cheaper, Easier – using Shift Left.
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A practical application of ITSM and DevOps elements. This workshop identifies how to use a combination of familiar service processes and approaches to achieve better business results. This combines the use of Incident, Problem, Knowledge Management and Service Catalogue processes, with a principle-based DevOps approach.

 Export to Your Calendar 04/04/2017
When: 4th April 2017
9.30 am
Where: Map this event »
150 Minories (Goodmans Room)
London, London  EC3N 1LS
United Kingdom
Presenter: John Noctor
Contact: Events Team
0118 9186500


Online registration is available until: 04/04/2017
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What is it?

Shift Left is one of a new series of workshops, developed to meet the requirements of members by providing a grounding in key areas of service management. Workshops cover the essential elements of the subject in a relaxed, interactive format, offering guidance based on our members’ first-hand knowledge rather than the textbook theory, and pointing to resources and information to share back at your organisation.

 

Who is it for?

This event is for anyone looking to improve customer experience or save money by resolving more incidents and problems close to the customer, without resorting to escalation.

 

What does it involve?

Shift Left involves driving issue resolution closer to the customer to lower costs and reduce waiting times.

Empower your ITSM organisation to discover Shift Left opportunities and use them to create business value and improve customer experience!

Focusing on starting simply, the workshop covers:

  • what you need to know about Shift Left in ITSM;

  • how to create the right environment and culture for shifting left;

  • how to leverage what you already have (processes, skills, metrics, knowledge)

  • how to benefit a Continual Service Improvement approach

 

How much does it cost?

For ITSMF UK members, it's £375.00 + VAT.

If you're not a member, it's £550.00 + VAT. Find out more about becoming a member.

To register, click on the link above or call the office on 0118 918 6500.

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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