The next regional event in Scotland has been confirmed at the offices of Sopra Steria in Orchard Brae House, at central Edinburgh’s West End.
Presentations are confirmed from SopraSteria and Axios based on the issues faced by service management as a profession, the use of service management principles in the wider organization, and asking whether service managers can be agile.
Barclay Rae, the new CEO of ITSMF and well known to many of us, will also discuss his plans for the organization.
09:30 Registration and refreshments
10:00 Chair introduction (Ian Whyte)
10:15 Brian Hendry (Axios) Leveraging the power of service management beyond IT & into the Enterprise.
11:40 Mairi Osborne (Sopra Steria) ‘Can service managers be ‘Agile’?’
12:30 Lunch and networking
13:30 Barclay Rae (CEO ITSMF)
14:15 Jane Sleight (Sopra Steria) ‘The trouble with service management’
15:00 Wrap up