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Digital Service Transformation - inspiring change across the enterprise
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Digital service transformation is one of the main drivers of change in leading-edge businesses today, embracing a whole raft of new technologies such as IoT and Cloud. This event offers practical round tables and case studies to help define new ideas and approaches for digital transformation and service management. MORE INFORMATION BELOW.

 Export to Your Calendar 21/03/2018
When: 21st March 2018
9.30 am
Where: The Hatton
52-53 Hatton Garden
London WC1N 8HN
United Kingdom
Contact: Event Team

Online registration is available until: 21/03/2018
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Digital Transformation – how does IT drive your business?

High-performing businesses continually strive to improve their use of (and collaboration with) IT in order to drive change and competitiveness. Whether it be adopting new technologies or changing the way people work, IT sits at the heart of every effective and important business change. But how do you, the IT leader, ensure this happens?

At this event, you will hear how some of the ITSM industry’s leading players have approached digital transformation in their own businesses.


09.00 – 09.45   Registration and coffee

09.45 - 10.00 Welcome and introduction

10.00 - 10.45 Digital transformation – the benefits and the pitfalls
Patrick Bolger, Chief Evangelist, Hornbill Service Management
To be successful, Digital Service Transformation requires an in-depth knowledge of an organisation's long-term objectives, first-rate leadership skills, and a clear understanding of what can be achieved with the right digital elements in place. Patrick Bolger describes the key steps that need to be taken during a major DST programme, drawing on his extensive experience of helping customer through the various stages of transformation.

10.45 - 11.30 Digital Transformation – delivering interactions your customer values
Dan Whaley, Digital Consultant, Orange Bus

Digital opens opportunities, allowing you to rethink your service offerings, raise expectations and evolve your organisation to meet the challenges. It is no longer about creating the most awesome website / app or latest bit of technology but focusing on delivering interactions your customer values and increasing your service uptake. Your Digital Transformation is now very much a business transformation, enabled by Digital.  Dan Whaley is going to describe how to understand your users and identify the key opportunities to meet your business objectives, and consider how to design and implement a Digital Transformation Programme which includes all the elements of success: capabilities, service design, customer experience and technology to get results. 


11.45 - 12.30 Digital transformation at the NHS
Phil Sanders, Service Manager, NHS Digital

itSMF UK award winners NHS Digital embarked on a transformational change programme three years ago which radically enhanced the scope of their digital offerings. Phil Sanders explains the background to the initiative, the keys to success, and the pitfalls they met along the way.


13.30 - 14.15 Digital Me – transforming the work experience
David Maskell, Director of Service Delivery, Computacenter
David talks about a strategic project in Computacenter to radically change the user experience, using digital technology to revolutionise information sharing, collaborative working and team engagement across the organisation.

14.15 - 15.15 Digital transformation - what's your view?
Barclay Rae, CEO, itSMF UK

Discussion and feedback will play a major role in this interactive event. Our facilitator Barclay Rae will engage the audience with a view to answering some key questions:
- what is the purpose of digital transformation?
- what techniques should be used to drive better business collaboration?
- how should IT position itself as a genuine driver of business change?
- how can we overcome the common blockers IT faces in digital transformation?
- what are the next steps to improving your approach to digital transformation?


Come along and find out how others are transforming their digital businesses!



Attendance at this event costs just £75 (non-members £150) + VAT - but you can bring a colleague along for free. Just add their name, job title and email address in the Additional Customer Information box at checkout and we'll do the rest.


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21 Easthampstead Road
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Tel: 0118 918 6500

Fax: 0118 969 9749

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