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When: 28th February 2018
10.00 AM until 3.00 PM
Where: Thank Tank
Millennium Point
Curzon Street
Birmingham, West Midlands  B4 7XG
United Kingdom
Contact: Events Team
0118 918 6500

Online registration is closed.
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Self-service has long been a key area of focus for vendors of service management products. Putting the right tools and information in place to allow business professionals to solve their own technical issues, rather than having to pass them over to the service desk, offers a whole range of cost and staff satisfaction benefits and frees up scarce technical resources to focus on more deep-rooted problems.

Yet, according to recent industry research*, only 12% of organisations have received the expected ROI in self-service technologies. Why are so few businesses failing to realise the benefits? 

Part of the answer is that any self-service strategy needs to be carefully planned, with very careful product selection, and users need to understand exactly how and when to use the tools at their disposal, and when to escalate incidents to the relevant specialist. Without these elements in place, a self-service approach is unlikely to be successful.

This free member event addresses these key issues, considers the best way to roll out self-service across the organisation, and reviews the tools that are currently available to help users help themselves.

*Source SDI

Facilitated by Stephen Mann, leading industry analyst at ITSM.Tools  Stephen Mann



09.00 – 09.45   Registration and coffee

09.45 – 10.15   Welcome and introduction, Stephen Mann

10.15 – 10.45   "Self-service portals - what good looks like," Marval

10.45 – 11.15   "Intelligent self service that your users will want to adopt," Ivanti

11.15 – 11.45   Coffee break and networking

11.45 – 12.15   "CMDB: useful tool or admin headache?" Mark Howell, Flexera

12.15 – 13.00   Lunch & Networking

13.00 – 13.30   "Transforming the employee service experience", Hornbill

13.30 – 14.00   Presentation tbc

14.00 – 14.30   Tea/coffee networking

14.30 – 15.00   "Shift Left into the fast lane," Frank De Schepper, Axios

15.00 – 15.30   Q&A, Stephen Mann and speakers

15.30                Close

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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