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 Export to Your Calendar 28/02/2018
When: 28th February 2018
10.00 AM until 3.00 PM
Where: Map this event »
Thank Tank
Millennium Point
Curzon Street
Birmingham, West Midlands  B4 7XG
United Kingdom
Contact: Events Team
0118 918 6500


Online registration is available until: 28/02/2018
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Self-service has long been a key area of focus for vendors of service management products. Putting the right tools and information in place to allow business professionals to solve their own technical issues, rather than having to pass them over to the service desk, offers a whole range of cost and staff satisfaction benefits and frees up scarce technical resources to focus on more deep-rooted problems.

Yet, according to recent industry research*, only 12% of organisations have received the expected ROI in self-service technologies. Why are so few businesses failing to realise the benefits? 

Part of the answer is that any self-service strategy needs to be carefully planned, with very careful product selection, and users need to understand exactly how and when to use the tools at their disposal, and when to escalate incidents to the relevant specialist. Without these elements in place, a self-service approach is unlikely to be successful.

This free member event addresses these key issues, considers the best way to roll out self-service across the organisation, and reviews the tools that are currently available to help users help themselves.

 

*Source SDI

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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