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Workshop: Faster, Cheaper, Easier – using Shift Left.
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Shift Left involves driving issue resolution closer to the customer to lower costs and reduce waiting times.

 Export to Your Calendar 25/01/2018
When: 25th January 2018
9.30 am
Where: tbc London
United Kingdom
Contact: Events Team
0118 9186500


Online registration is available until: 25/01/2018
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Empower your ITSM organisation to discover Shift Left opportunities and use them to create business value and improve customer experience!

Focusing on starting simply, the workshop covers:

  • what you need to know about Shift Left in ITSM;

  • how to create the right environment and culture for shifting left;

  • how to leverage what you already have (processes, skills, metrics, knowledge)

  • how to benefit a Continual Service Improvement approach

 

What’s the format?

  • Morning session 
    • Overview and definition of Shift Left 
    • Debunking the myths 
    • The 10 things you need to know about Shift Left 
    • The business value of Shift Left
  • Afternoon session
    • Practical workshop on adopting a Shift Left approach
    • Putting metrics in place
    • Top tips and pitfalls

How much does it cost?

ITSMF UK members, it's £375.00 + VAT.

Non-members, £550.00 + VAT. Find out more about becoming a member.

To register, click on the link above or call the office on 0118 918 6500.


Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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