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Workshop: The Service Catalogue - a practical workshop
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The service catalogue is one of those things everyone knows they should do but don't always know how to go about it.

 Export to Your Calendar 11/10/2017
When: 11th October 2017
9.30 am
Where: Map this event »
London
5 Merchant Square, (Union Room)
Paddington
London, London  W2 1AY
United Kingdom
Presenter: John Noctor
Contact: Events Team
0118 9186500


Online registration is available until: 11/10/2017
« Go to Upcoming Event List  

To discuss on-site running of this event, please call the office on 0118 918 6500.

How can you identify, record, manage and publish the Services you provide?

Do you want to build a structured and valued repository of the Services you deliver to your customers?

Do you want key information about your services to be available to those who need to see it?

How can help your customers to see what services you offer and how you can help them subscribe to and consume them?

 

What is it?

ITSMF UK Workshops provide a grounding in key areas of service management, with a relaxed and interactive format, practical experience-based discussion, and resources for further research.

In this one-day workshop, we look at the role of the catalogue in traditional and emerging service management organisational architectures.

Who is it for?

This event is ideal for you if you have minimal experience of The Service Catalogue and want to learn and understand the fundamentals.

What does it involve?

We will consider how to start simply, and offer tips for evolving and continuously improving the catalogue so that your customers know exactly what they should be getting. And you can get a clear picture of your service liabilities and assets.

This event is the first in a new series of workshops, developed to meet the requirements of members by providing a grounding in key areas of service management. Workshops cover the essential elements of the subject in a relaxed, interactive format:

  • Debunking the hype - separating the hard facts from the myths
  • Ten things you should know - based on our members’ first-hand knowledge rather than the textbook theory
  • Practical case study and knowledge sharing - a chance to examine our detailed case-study and share experiences and war-stories
  • Resources and information to share back at your organisation. 

What’s the format?

Morning session

  • Overview and definition what is a Service Catalogue

  • The benefits of a Service Catalogue

  • Debunking the myths

  • The 10 things you need to know a Service Catalogue

Afternoon session

  • Service structure

  • Using checklists

  • Reporting and metrics

  • How a Service Catalogue fits with complementary frameworks

How much does it cost?

For ITSMF UK members, it's £375.00 + VAT.

If you're not a member, it's £550.00 + VAT. Find out more about becoming a member.

Register now!

To book by phone, call the office on 0118 918 6500.

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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