Print Page   |   Sign In   |   Join
Search
Calendar

04/10/2016
Workshop: Shift Left - better resolution for the business, the customer & IT

05/10/2016
Scotland Region Member Meeting

13/10/2016
Masterclass: DevOps in an ITSM world

14/10/2016
Northern Ireland Region Member Meeting

18/10/2016
London & South East Region Member Meeting

  Discussion forum  
 
Share your views on ITSM on our Member Discussion Forum
 
  Social Media  
 
Follow us on...
 
 
 
 

YOUR AD COULD BE HERE.
FIND OUT MORE...

South West & Wales Region Member Meeting
Register Map this EventMap this Event Tell a Friend About This EventTell a Friend
 

Our general theme for this event will be Customer Experience. The day’s sessions will include real life stories for Customer Experience at the Met Office, an introductory session to Shift Left and both presentations and discussions about Customer Experience from different perspectives. The day will also include a tour of the Met. Office operation, an update on the latest itSMF developments and plenty of opportunities for questions, networking and discussion as usual.

 Export to Your Calendar 20/10/2016
When: 20 October 2016
9.00 AM until 3.00 PM
Where: Map this event »
Met Office
Fitzroy Rd
Exeter, Devon  EX1 3PB
United Kingdom
Contact: Events Team
0118 918 6500


Online registration is available until: 20/10/2016
« Go to Upcoming Event List  

Our general theme for this event will be Customer Experience.

 

The day’s sessions will include real life stories for Customer Experience at the Met Office, an introductory session to Shift Left and both presentations and discussions about Customer Experience from different perspectives.

 

The day will also include a tour of the Met. Office operation, an update on the latest itSMF developments and plenty of opportunities for questions, networking and discussion as usual. I do hope you can join us there.


Agenda

 

09:30

Registration / Coffee

10:00

Introductions/Welcome/Objectives – Simon Hodgson and Sophie Kaminarides

10:05

Introduction to the Met Office - Chalky Langley (Met Office)

10:20

Customer Experience - Naomi Lawrence (Met Office)

11:05

Coffee

11:20

Customer Experience Round Table

11:50

The other end of the telescope: Customer Experience from another perspective - Jane Sleight (Sopra Steria)

12:35

itSMF Update - Rebecca Beach

12:45

Lunch

13:15

An Introduction to Shift Left - Rebecca Beach

13:35

A day in the life of a Service Delivery Manager - Abby Dalton (BT)

14:20

Met Office Tour

15:05

Round up and close - Simon Hodgson and Sophie Kaminarides

 

 

Simon Hodgson

Chair of South West & Wales Region

Sign In


Forgot your password?

Not a Member Yet?

  Service Talk Newsletter  
 
Download the latest Service Talk and browse recent back-issues