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31/01/2017
The Service Catalogue - a practical workshop

02/02/2017
Workshop: Change and Release Management

07/02/2017
Masterclass: Proactive Problem Management

21/02/2017
Workshop: Continual Service Improvement

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Workshop: Continual Service Improvement
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This workshop considers how to make CSI part of the service management culture.

 Export to Your Calendar 21/02/2017
When: 21st February 2017
9.30 am
Where: Map this event »
Venue tbc
United Kingdom
Contact: Events Team
441189186520


Online registration is available until: 21/02/2017
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Please contact the office on 0118 918 6500 to discuss an on-site running of this event.

What is it?

ITSMF UK Workshops provide a grounding in key areas of service management, with a relaxed and interactive format, practical experience-based discussion, and resources for further research.

This workshop considers how to make CSI part of the service management culture.

Who is it for?

This event is ideal for you if you have some experience of CSI, but want to learn and understand the fundamentals.

What does it involve?

Continual service improvement (CSI) ensures that services are aligned with changing business needs by measuring service performance and identifying relevant improvements. In reality, though, CSI is a complex activity, and making it ‘part of the day job’ can be challenging. This workshop will help you to tackle those challenges head on.

How much does it cost?

For ITSMF UK members, it's £395.00 + VAT.

If you're not a member, it's £795.00 + VAT. Find out more about becoming a member.

Register now!

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