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The Service Catalogue - a practical workshop
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The service catalogue is one of those things everyone knows they should do but don't always know how to go about it.

01/06/2016
When: 1 June 2016
9.30 am
Where: The Queens Hotel Leeds
City Square
Leeds, Yorkshire  LS1 1PJ
United Kingdom
Contact: Events Team
0118 9186500


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In this one-day workshop, we look at the role of the catalogue in traditional and emerging service management organisational architectures, consider how to start simply, and offer tips for evolving and continuously improving the catalogue so that your customers know exactly what they should be getting and you can get a clear picture of your service liabilities and assets.

 

This event is the first in a new series of workshops, developed to meet the requirements of members by providing a grounding in key areas of service management. Workshops cover the essential elements of the subject in a relaxed, interactive format:

  • Debunking the hype - separating the hard facts from the myths
  • Ten things you should know - based on our members’ first-hand knowledge rather than the textbook theory
  • Practical case study and knowledge sharing - a chance to examine our detailed case-study and share experiences and war-stories
  • Resources and information to share back at your organisation. 

 

 Attendance fee: £395.00 + VAT for members, £795.00 + VAT for non-members

 

 

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