Shift Left - better resolution for the business, the customer & IT
Shift Left involves driving issue resolution closer to the customer to lower costs and reduce waiting times.
Empower your ITSM organisation to discover Shift Left opportunities and use them to create business value and improve customer experience!
Focusing on starting simply, the workshop covers:
- what you need to know about Shift Left in ITSM;
- how to create the right environment and culture for shifting left;
- how to identify areas to shift; and
- why self-service isn't always the answer.
Shift Left is one of a new series of workshops, developed to meet the requirements of members by providing a grounding in key areas of service management. Workshops cover the essential elements of the subject in a relaxed, interactive format, offering guidance based on our members’ first-hand knowledge rather than the textbook theory, and pointing to resources and information to share back at your organisation.
Special attendance price - £295.00 + VAT for members and £395.00 + VAT for non-members.
Note: this is the first running of a new workshop, hence the special attendance price.
This is a public workshop, open to all. If your organisation would like to host a private workshop, please contact firstname.lastname@example.org