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The Service Catalogue - a practical workshop
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29/04/2016
When: 29th April 2016
9.30 am
Where: Best Western Reading Moat House Hotel
Mill Lane
Sindlesham
Wokingham, Berkshire  RG41 5DG
United Kingdom
Contact: Events Team
441189186520


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In this one-day workshop, we look at the role of the catalogue in traditional and emerging service management organisational architectures, consider how to start simply, and offer tips for evolving and continuously improving the catalogue so that your customers know exactly what they should be getting and you can get a clear picture of your service liabilities and assets.

 

This event is the first in a new series of workshops, developed to meet the requirements of members by providing a grounding in key areas of service management. Workshops cover the essential elements of the subject in a relaxed, interactive format:

  • Debunking the hype - separating the hard facts from the myths
  • Ten things you should know - based on our members’ first-hand knowledge rather than the textbook theory
  • Practical case study and knowledge sharing - a chance to examine our detailed case-study and share experiences and war-stories
  • Resources and information to share back at your organisation. 


Special attendance price - £295.00 + VAT for members and £495.00 + VAT for non-members.

Note: this is the first running of a new workshop, hence the special attendance price. 

This is a public workshop open to all. If your organisation would like to commission a private workshop please contact events@itsmf.co.uk  

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