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North Region Member Meeting
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We look forward to welcoming you to the next North Region meeting on 3rd November; the programme includes sessions on Agile service management, health research and ITSM, and tooling for business process services. Many thanks to Rolls Royce for hosting this event - detailed agenda below.

03/11/2016
When: 3 November 2016
9.00 AM until 4.00 PM
Where: Rolls-Royce Plc
UK Disc Facility
Washington, Tyne and Wear  NE38 9DA
United Kingdom
Contact: Events Team
0118 918 6500


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The programme is as follows:

Time

Agenda Item

09:30 – 10:00

Registration and refreshments

10:00 – 10:15

Rolls-Royce Site Induction

10:15 – 10:30

Event introductions and welcome – Anna Leyland and Tony Oxley

10:15 – 11:00

Agile Service Management: Claire Agutter – ITSM.zone

11:00 – 11:15

Break

11:15 – 11:45

Agile Service Management break out session

11:45 – 12:15

itSMF Members’ update – Mark Lillycrop

12:15 – 13:00

Lunch

13:00 – 13:15

Dementia and Health Research – Richard Horton

13:15 – 13:45

Tooling for Business Process Services: Paula Quiller – Sopra Steria

13:45 – 14:30

Break and break out session

14:30 – 15:00

Meeting review and closure – Anna Leyland andTony Oxley

 

Best regards

Anna Leyland

Regional Chair

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