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04/10/2016
Workshop: Shift Left - better resolution for the business, the customer & IT

05/10/2016
Scotland Region Member Meeting

13/10/2016
Masterclass: DevOps in an ITSM world

14/10/2016
Northern Ireland Region Member Meeting

18/10/2016
London & South East Region Member Meeting

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Scotland Member Meeting
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The next regional event in Scotland has been confirmed at the offices of Sopra Steria in Orchard Brae House, at central Edinburgh’s West End. Presentations are confirmed from SopraSteria and Axios based on the issues faced by service management as a profession, the use of service management principles in the wider organization, and

02/03/2016
When: 2 March 2016
9.30 AM until 4.00 PM
Where: Sopra Steria
Orchard Brae House
30 Queensferry Road
Edinburgh, East Lothian  EH4 2HS
United Kingdom
Contact: Events Team
0118 918 6500


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The next regional event in Scotland has been confirmed at the offices of Sopra Steria in Orchard Brae House, at central Edinburgh’s West End.

 

Presentations are confirmed from SopraSteria and Axios based on the issues faced by service management as a profession, the use of service management principles in the wider organization, and asking whether service managers can be agile.

 

Barclay Rae, the new CEO of ITSMF and well known to many of us, will also discuss his plans for the organization.  

 

 Agenda

09:30 Registration and refreshments

10:00 Chair introduction (Ian Whyte)

10:15 Brian Hendry (Axios) Leveraging the power of service management beyond IT & into the Enterprise.

11:10 Break

11:40 Mairi Osborne (Sopra Steria) ‘Can service managers be ‘Agile’?’

12:30 Lunch and networking

13:30 Barclay Rae (CEO ITSMF)

14:15 Jane Sleight (Sopra Steria) ‘The trouble with service management’

15:00 Wrap up

 

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