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October’s Regional Event is kindly hosted by Eduserv at the University of Bath’s Innovation Centre. We’ll be focusing on a number of areas raised by your feedback from previous sessions -

15/10/2015
When: 15 October 2015
9.30 AM until 4.00 PM
Where: University of Bath
The Innovation Centre,
Carpenter House, Broad Quay
Bath, Avon  BA1 1UD
United Kingdom
Contact: Teresa Corre
0118 918 6502


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Event Description and Agenda


October’s Regional Event is kindly hosted by Eduserv at the University of Bath’s Innovation Centre.
We’ll be focusing on a number of areas raised by your feedback from previous sessions including:
• Service Transformation - how blending ITIL, Agile and DevOps supported Auto Trader's transformation from traditional printing business to one of the UK's leading digital companies
• Managing Multi-supplier environments (including SIAM) – Challenges and solutions of managing in a complex service organisation.
• Your region – how can we build, develop and take full advantage of our Service Management Network in the South West and Wales?
It promises to be an informative and collaborative day – we do hope that you can join us.

Simon Hodgson

Chairman,  South West & Wales


09:30 - 10:00

Registration / Coffee

10:00 - 10:10

Introductions / Meeting Objectives – Mike Unwin

10:10 - 10:30

ITSMF update

10:30 - 11:10

Hybrid Cloud - Eduserv

11:10 - 11:40

Break for Coffee

11:40 - 12:20

Service Transformation – blending the best of ITIL, Agile and DevOps – Andrew Humfrey, Auto Trader

12:20 - 13:00

Breakout session 1

13:00 – 13:45

Lunch

13:45 – 14:15

Managing Multi-supplier environments (incorporating SIAM) practical challenges and solutions - Simon Hodgson

14:15 – 14:30

Your Region – developing and getting the best from our service management network and ITSMF in the South West and Wales

14:30 – 14:40

Coffee

14:40 – 15:10

Breakout session 2

15:10 - 15:30

AoB / Close / Depart

 

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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