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Transition and Improvement SIG – 'Reducing the miles, reducing the distance'
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We are rapidly becoming a smaller and more diverse global community across the world in Service Transition. Additionally, with the increase of outsourcing and cost savings, we are also seeing less emphasis on a single location but many remote locations both in the UK and abroad. How we balance these challenges is the focus of our next event, after all, in order for Transition to be successful, we must reduce the distance and the miles between our colleagues, stakeholders and customers.

09/07/2015
When: 9th July 2015
9.30am
Where: Univ of Nottingham
Kings Meadow Campus, Lenton Lane
Nottingham, Nottinghamshire  NG7 2NA
United Kingdom


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We are rapidly becoming a smaller and more diverse global community across the world in Service Transition. Additionally, with the increase of outsourcing and cost savings, we are seeing less emphasis on a single physical location and more on remote locations both in the UK and abroad. How we balance these challenges is the focus of our next event. After all, in order for transition to be successful, we must reduce the distance and the miles between our colleagues, stakeholders and customers.

 

At this member event, we’ll first set the scene by hearing how the University of Nottingham are approaching their remote and international service transition challenges, before looking at various aspects of the problem such as:

 

  • Process & tools - thinking global, acting local for example
  • People & culture – how do we identify and knock down barriers such as location, culture and time zones?
  • Maturity & improvement – how do we improve, mature and collaborate whilst aligning to strategic and customer aims?

 

AGENDA


0930 - Coffee and networking

1000 - Introduction and ITSMF update

1015 - UON presentation

1030 - Guest Speaker Slot

1100 - Workshop 1 - Global Process

1145 - Guest Speaker Slot 2

1215 - Lunch

1300 - Workshop 2 - People & Culture

1345 - Guest Speaker Slot 3

1415 - Workshop 3 - Maturity & Improvement

1500 - Washup and Close

 

 

ADMINISTRATIVE DETAILS

Guests will need to sign in and collect a badge on arrival and return this at the end of their visit.

All visitors should be advised of the relevant parking charges at each campus (charges apply after 30 minutes).  There are a number of catering outlets across all campuses which can be viewed here - Cafes, restaurants and bars.

For visitors wanting to use the hopper bus, the timetable can be accessed here - Hopper bus timetables, along with Campus maps.

If visitors are seeking short-term accommodation for their stay in Nottingham - the Orchard Hotel is recommended. A link to the Orchard Hotel, along with other accommodation options offered by the University can be accessed here.

 

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