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Seminar: Problem Management - doing it even better
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Problem management is misunderstood in many organisations, struggling to be accepted by management as a key function and in many cases having trouble justifying its own existence. For many enterprises, however, problem management is an essential and strategic part of service delivery. This seminar brings together speakers with a broad range of perspectives on problem management, to help attendees develop the best approach to a complex subject.

22/09/2015
When: 22 September 2015
9.30 AM until 16.30 PM
Where: Thinktank
Birmingham, West Midlands  B4 7XG
United Kingdom
Contact: Teresa Corre
0118 918 6500


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Problem management is misunderstood in many organisations. Arguably one of the most skilled and demanding disciplines in service management, problem management often struggles to be accepted by management as a key function and in many cases has trouble justifying its own existence.

 

For many enterprises, however, problem management is an essential and strategic part of service delivery. This seminar brings together speakers with a broad range of perspectives on problem management, to help attendees develop the best approach to a complex subject.

  

 

PROGRAMME DETAILS

 

9.30 Registration and coffee


10.00 Welcome and introduction


 

10.15

Problem Management – Big Bang or BAU?

Amanda Kirby, Three

Amanda discusses two very different approaches to problem management, and her belief that problem management isn’t just for IT nor is it a specialist process, it’s ‘business as usual’.

 

11.00 Sponsor session - Everbridge


11.20  Break

 

11.40

Problem Management: Rip it up and start again

Garry Hunter, Northumbrian Water

"I’m more convinced than ever that we could do things better here, so I’ve decided to rip (almost) everything out and build a process that brings problem and CSI together in a more useful and meaningful manner. Problem Nirvana or Problem Hell, I’ll soon find out.”

  

12.25 ITSMF UK Update

 

12.40 Lunch and Thinktank


13.30  Problem Management: Getting better and better… what next?

John Dunne, VISA Europe

How did you get to great and what does it look like, is a question raised by many problem managers. Each has a take on what it should look like, but what next? Is there an opportunity for problem management to become more proactive and drive organisational change?

 

14.15  Break

 

14.30  What's the problem with Problem Management?

Barry Corless, Global Knowledge and Chair, Problem Mgmt SIG

Barry leads a discussion based on his recent 'Selling Problem Management' research paper, highlighting the key issues that need to be addressed in raising the profile and improving the image of problem management.

  

16.00 Close 


 

If you're an experienced problem manager looking for inspiration or just beginning to create a problem management function, this is the event for you.

 


Member price: £225 + VAT,  Non-member price: £400 + VAT

Sponsored by EVERBRIDGE

 


 

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