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Masterclass: Leadership and Team-Building in Service Management
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We all have the choice of whether to lead or follow, whatever our title, whatever the situation. In IT Service Management, we often see providing support as following. However, evidence suggests that we considerably enhance our reputation and delivery if we take the lead. What does that look like exactly? Is it our remit? How will we bring others with us?

29/10/2015
When: 29th October 2015
9.30am
Where: The Grange Hotel
Charles Square
Bracknell, Berkshire  RG12 1DF
United Kingdom
Contact: Events Team
0118 918 6500


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We all have the choice of whether to lead or follow, whatever our title, whatever the situation. In IT Service Management, we often see providing support as following. However, evidence suggests that we considerably enhance our reputation and delivery if we take the lead.  What does that look like exactly? Is it our remit? How will we bring others with us?  

This masterclass, led by Philippa Hale and Jean Gamester of Open Limits, explores the '7 Threads of Service Leadership' and considers what impact good leadership and team-building skills bring to the ITSM environment.

Masterclass attendance fees:

Members £395 + VAT, Non-members £795 + VAT

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