Effective service management
I hope you can attend the next Scotland regional meeting on 17th March at the Edinburgh Training and Conference venue. The theme is Effective service management and we have some excellent presentations from guest speakers John Scott of BT and Richard Josey of Unisys. It promises to be a very good day, so please join us if you can.
Scotland Regional Chair
09:30 Registration, refreshments
10:00 Chair introduction
10:15 Ian Whyte (Bishops Beech Ltd) : Keep things simple and focus on the real issues.
11:00 Refreshments break
11:30 John Scott (BT plc) : Improving effectiveness of service management.
13:30 Richard Josey (Unisys) : Using Continual Service Improvement to drive change.
14:45 Refreshments break
15:15 Round table Q&A
Ian Whyte (Bishops Beech Ltd) is an independent service management consultant, auditor and lecturer. He has a wealth of knowledge and practical experience gained from many industry sectors in many parts of the world. His particular expertise is in implementing and auditing service management processes, and specialises in the application of ISO/IEC 20000 to service management. Ian is also Chair of the itSMF Scottish region.
John Scott is a Business Improvement Specialist for BT plc. He is currently part of the Operational Readiness team making sure new products have the best possible service wrap. Previously, working on Service Management (ITIL) for major outsourced contracts for BT Global Services.
Richard Josey works as an ITSM Solution Architect for Unisys’ Edge Service Management. He has over 15 years’ experience in Service Management. His consulting has helped drive many organizations in their efforts to implement and embed mature service management processes. Richard is Chair of the BCS Configuration Management Specialist Group (CMSG).