Service Integration and Management is a constant buzzword right now and the drive is on or IT organisations to adopt some version of the ‘SIAM’ model – ie to co-ordinate their supply chain and manage suppliers in a collaborative and effective manner.
The session will aim to answer a number of questions such as:
What really is SIAM?
Is there a single definition or are there multiple options/versions?
What are the practical issues for implementation?
How are Service Levels and service defined and set? By whom? Who polices them?
Can we define some simple models for SLM integration in SIAM models?
Does SIAM challenge traditional thinking on SLM and Portfolio Management?
Isn’t this a different version of what IT departments should have been doing all along?
The event will try to present and open the debate on SIAM from a number of perspectives. Presentations will include:
09.30 Introduction and SIG update – overview of work for 2015 and topic areas – Barclay Rae, SLM SIG Chair. As new chair of the Group Barclay will map out some ideas for developing the group and how to get involved.
10.00 Overview of SIAM and real life Case Study (Home Office?), Steve Tuppen, Mozaic. Steve is one of the initial authors of SIAM and has worked with the UK Government on developing practical models for SIAM development. This will be a practical and informative session on challenges, issues and benefits of a SIAM implementation. This will include Q&A.
11.00 Presentation 1 – SLM SIG – how can we define what the supply chain is and what models we need to deliver it? – this session looks at the best practical way to do a real life discovery on maturity and readiness for SIAM and how the Service Levels and service definitions can be used and developed as part of this process.
11.45 Presentation 2 SLM SIG – What should the itSMF and SIG groups view/position be on SIAM? This would be a facilitated interactive discussion led by the group, with group members providing some answers and suggestions to the questions above. The SIG will have defined some basic principles and key points for SIAM based on these questions which will be presented initially for discussion.
13.15 A single model for SIAM – Kevin Holland. Kevin is an authority on SIAM and has recently authored 2 white papers for AXELOS on the subject. He present his view on the requirements for a single model and SLM in the multi-sourced world.
14.00 Group Discussions – facilitated by the SLM SIG team and speakers. These will cover key areas of Service Level Management and implementation – with reference to the topic of the day. Breakout groups will discuss key issues then present their findings on key points back to the group
15.00 Group sessions review and event summary