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Agile Transition Management in action - ITSM Trends and Directions

04/12/2014
When: 4 December 2014
9.30 AM until 3.45 PM
Where: Autotrader
First Street
Manchester, Greater Manchester  M154FN
United Kingdom
Contact: Teresa Corre
0118 918 6502


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Autotrader are a forward-thinking organisation who have embraced Agile working. Their working ethos / company culture along with their state of the art offices in Manchester are testimony to this very effective and productive practice. Andy Humphrey (Autotrader) will present on Agile working in an ITSM environment within their transition management process. This will be followed by a tour of the offices to see the environment that helps make Agile working a reality.

 

The second session of the day will be led by David Wheable (Forrester Research) who will provide us with an insight into ITSM trends and directions. This will be followed by an open discussion forum where we can share our experiences and views of the future of ITSM.

 

Time

Action

Comment / session lead

09:30

Registration

 

10:00

Event Introduction

Warren Dakin (North Region Chair)

10:15

Autotrader – Agile transition management in action

Andrew Humphrey (Autotrader)

11.00

Break-out sessions

All

11:45

Feedback

All

12.15

Lunch

 

13:15

Autotrader site tour

Laura Cranfield (Autotrader)

 

13:45

ITSM Trends and Directions

 

David Wheable (Forrester Research)

 

14:30

Open Forum (including coffee break)

 

David Wheable

15:30

Round up and Closure

Warren Dakin

15.45

Event closes

All

 

 


 

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