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CSI Special Interest Group - CSI & Innovation
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This highly interactive session will take a look into one of the more challenging (?) but arguably more rewarding elements of service management – innovation. Using the collective input of the room we’ll be working through the following topics – with the aim of equipping you with both the inspiration and practical necessities to drive innovation through your own services.

07/10/2014
When: 7 October 2014
9:30 AM until 4:30 PM
Where: Computacenter
Hatfield Business Park
Hatfield Avenue
Hatfield, Herefordshire  AL10 9TW
United Kingdom
Contact: Events Team
0118 918 6500


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Join the CSI Special Interest Group for a look at service innovation and how we can deliver it.

 

This highly interactive session will take a look in to one of the more challenging(?) but arguably more rewarding elements of service management – innovation. Using the collective input of the room we’ll be working through the following topics – with the aim of equipping you with both the inspiration and practical necessities to drive innovation through your own services.

 

* How do we define innovation?

* What does service innovation really mean?

* How do you identify service innovation?

* How do service innovation and Continual Service Improvement (CSI) fit together?

* What framework can we put in place to encourage and deliver service innovation?

* How do we use innovation and CSI to make a difference in our organisations?

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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