Print Page   |   Sign In   |   Join
Search
Calendar

19/01/2017
Masterclass: Major Incident Management

02/02/2017
Workshop: Change and Release Management

21/02/2017
Workshop: Continual Service Improvement

  Discussion forum  
 
Share your views on ITSM on our Member Discussion Forum
 
  Social Media  
 
Follow us on...
 
 
 
 

YOUR AD COULD BE HERE.
FIND OUT MORE...


CSI Special Interest Group - CSI & Innovation
Tell a Friend About This EventTell a Friend
 

This highly interactive session will take a look into one of the more challenging (?) but arguably more rewarding elements of service management – innovation. Using the collective input of the room we’ll be working through the following topics – with the aim of equipping you with both the inspiration and practical necessities to drive innovation through your own services.

07/10/2014
When: 7 October 2014
9:30 AM until 4:30 PM
Where: Computacenter
Hatfield Business Park
Hatfield Avenue
Hatfield, Herefordshire  AL10 9TW
United Kingdom
Contact: Events Team
0118 918 6500


Online registration is closed.
« Go to Upcoming Event List  

Join the CSI Special Interest Group for a look at service innovation and how we can deliver it.

 

This highly interactive session will take a look in to one of the more challenging(?) but arguably more rewarding elements of service management – innovation. Using the collective input of the room we’ll be working through the following topics – with the aim of equipping you with both the inspiration and practical necessities to drive innovation through your own services.

 

* How do we define innovation?

* What does service innovation really mean?

* How do you identify service innovation?

* How do service innovation and Continual Service Improvement (CSI) fit together?

* What framework can we put in place to encourage and deliver service innovation?

* How do we use innovation and CSI to make a difference in our organisations?

Sign In


Forgot your password?

Not a Member Yet?

  Service Talk Newsletter  
 
Download the latest Service Talk and browse recent back-issues