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Service Transition SIG and MONITOR - how good are we at Transition?
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Change management is a starting point for many on their ITSM journey, but how good are we at it, and the other core processes around Service Transition? Informal investigations into this by the Service Transition SIG and others have indicated that general practice isn't quite as mature as we might think, and so we'd like to take a closer look at the general maturity of Service Transition.

04/09/2014
When: 4 September 2014
9:30 AM until 4:30 PM
Where: University of Nottingham
Room KMC-KM-A4, Kings Meadow Campus,
Lenton Lane
Nottingham, Nottinghamshire  NG7 2NR
United Kingdom
Contact: Events Team
0118 918 6500


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Change management is a starting point for many on their ITSM journey, but how good are we at it, and the other core processes around Service Transition? Informal investigations into this by the Service Transition SIG and others have indicated that general practice isn't quite as mature as we might think, and so we'd like to take a closer look at the general maturity of Service Transition. 

 

Using ITSMF UK's MONITOR self-assessment tool we will examine the state of our organisations and consider what that says about the state of general practice and where we should be focusing our efforts. What things are we generally good at? What are we consistently bad at? How do the results gathered on the day compare with benchmark data being gathered? What does all this say about what we should be focusing on both within our organisations and as a SIG? 

  

This event is open to all ITSMF UK members. We ask 2 things: that you have a specific organisation in mind where you have enough knowledge of their current practice to answer questions on the state of transition practice, and that you are honest in your answers. We are not looking for the glossy sales pitch version, we're looking for what really goes on. Results will be anonymised.

For those attending the event, please note that parking is available on a pay and display basis at £7 per day.

Note: members who cannot attend the event can still be involved in the research and get hands on experience with Monitor. Just email events@itsmf.co.uk before 31 August (with 'MONITOR research' in the subject line) and we will send you the survey material to complete before the meeting on 4th September an​d send you the resulting analysis document. In addition, if there is demand we may also set up a web based break out session, about an hour, on the afternoon of the 4th. Please also let us know if this would be of interest.

 

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