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Midlands and East Anglia Regional Group Meeting
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Dashboards – What are they? How do we use them? We’re adopting a new format for Midland regional meetings, sharing and learning about best practices collaborating with fellow service management practitioners and finally presenting our excellent solutions back to the group.

12/06/2014
When: 12/06/2014
09.15 until 16.00
Where: Diligenta Ltd
Lynchwood Business Park
Peterborough, Cambridgeshire  PE2 6FY
United Kingdom
Contact: Events Team
0118 9186500


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Theme for the day:  Dashboards – What are they? How do we use them?

Our next regional meeting will help members develop their understanding of service management practices as we go Back to Basics supporting the ITSMF UK’s Big4 agenda. We’re adopting a new format for regional meetings, sharing and learning about best practices, collaborating with fellow service management practitioners, and finally presenting our excellent solutions back to the group. At each meeting the programme will include:

·         Notes from the Field
A showcase presentation session including case studies and examples from real customer scenarios on the theme for the day

·         Learning at Lunchtime
A presentation on a best practice used in Service Management followed by group discussion over lunch

·         Collaboration Challenge
A workshop session where delegates work together in groups to find a solution to a challenge according to the theme for the day.

·         Presentation
Each team presents back their solutions and suggestions, with discussion and Q&A.

AGENDA

The agenda for June's meeting is as follows:

09:15-09:45

Registration / Coffee

09:45-10:00

Welcome, announcements and venue induction

10:00-10:10

Introductions (New Members / Existing Members)

10:10-11:00

Notes from the Field: Dashboards – What are they? How do we use them?

Presentation by TCS, case studies and solutions from real customer scenarios

11:00-11:30

Tea / Coffee Break

11:30-11:45

ITSMF UK news / updates

11:45-12:30

Learning at Lunchtime: LEAN Service Management.

12:30-13:30

Lunch Break with Group Discussion

13:30-14:15

Collaboration Challenge: Designing a Service Management Dashboard – What metrics matter most?

Group activity. Discussion, brainstorming, solutions

14:15-15:00 

Presentation: What did we learn today?

15:00-15:15

Tea / Coffee Break

15:15-15:30

Meeting Review and Measurement
Plans for future Meetings
2015 Plans / Venues / Request for Sponsorship
AoB / Close / Depart

 

If you wish to attend please follow the Register link above.

If you have any disability or dietary requirements please indicate on your booking. I look forward to your support and the opportunity to meet you on the day.

Best regards

 

David Backham

Chair, Midlands and East Anglia Regional Group

 

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