Ever seen a relay race where months and years of preparation have been undone when the baton gets dropped at one of the handover points? How soul destroying for those involved! Working in Service Transition is not unlike running a relay race. Strategy is first out of the blocks and before we know it Design is racing down the track towards us. We have 3 tasks ahead of us: to take the baton smoothly, run our leg as quickly as we can, and pass the baton on equally smoothly to Operations. Without the others we can’t complete the race. But if we mess it up, then that's it.
In our next SIG meeting, in London (at GSK in Brentford), we will home in on those crucial handover points. How do we get knowledge from Design into Transition … and then how do we make our implementations seamless? We’ll consider the Service Design Package, Service Acceptance, Knowledge Management and the role of the V Model amongst other things. What do we need to do to be able achieve Olympic standard performance in our relay race?
09:30 : Refreshments on arrival
10:00 : Welcome
10:15 : itSMF update
10:30 : GSK session
10:45 : Receiving the baton: from Design to Transition
11:05 : Coffee
11:15 : Workshop (splitting into groups): knowledge transfer (what tools and approaches do you use or need? How can you tell it has been effective?)
12:00 : Feedback
12:20 : V Model - 5-10 minute intro
12:25 : V Model - general discussion
13:00 : Lunch
13:45 : Passing the baton on
14:05 : Workshop: How long should ELS be? How do you manage and measure successful ELS?
14:50 : Feedback
15:10 : SIG Update
15:30 : Close