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Regional/SIG: SLM in Scotland
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Is your Service Level Management process effective? Do you have a meaningful Catalogue of Services? Are your SLAs fit for purpose? If the answer to any of these is “no”, then this event is for you. Being run by the Service Level Management Special Interest Group together with the Scottish Region, the day will explore Service Catalogues and how to make them work for your business and customers; and understanding SLM across the Lifecycle.

24/06/2014
When: 24 June 2014
9:30 AM until 4:30 PM
Where: University of Glasgow
University of Glasgow Library (level 4 annexe)
Hillhead Street
Glasgow, Please select  G12 8QE
United Kingdom
Contact: Events Team
0118 918 6502


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Is your Service Level Management process effective? Do you have a meaningful catalogue of services? Are your SLAs fit for purpose? If the answer to any of these is “no”, then this event is for you. Led by members of the Service Level Management Special Interest Group together with the Scottish Region, the day will explore service catalogues and how to make them work for your business and customers; and will discuss the application of SLM across the Lifecycle. 

Speakers include Barclay Rae (BJR Consulting and Vice-Chair SLM SIG), Tony Oxley (Rolls Royce and Vice-Chair, SLM SIG) and Clive Davey (Aviva and SLM SIG Working Party Member).

Agenda
09:00 Registration
09:30 Welcome & Coffee / Opportunity for networking
09:45 itSMF UK & Scottish Regional update
10:00 Presentation 1 (SLM SIG) - Overview of Service Catalogue concepts, and aligning with Business processes
11:00 Coffee break
11:15 Presentation 2 (SLM SIG) - SLM across the Service Lifecycle + real world example of what can be done
12:30 Lunch & opportunity for networking
13:30 Breakout sessions
14:30 Session feedback
15:00 Plenary
15:30 Wrap up, future sessions


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