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Masterclass: "Proactive Problem Management"
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The benefits of proactive problem management sound great in principle, but there is little guidance available on what you need to do to get started. Is it a process or just a set of related activities? Are you doing it already and don’t know it? Is it anything to do with reactive? What are the dependencies? What toolsets do you need? Member Price £395 + VAT, Non Member Price £795 + VAT

08/07/2014
When: 8 July 2014
9.30 AM until 4 PM
Where: ITSMF UK Office
150 Wharfedale Road
Winnersh Triangle
Wokingham, Berkshire  RG41 5RB
United Kingdom
Contact: Events Team
0118 918 6500


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The benefits of proactive problem management sound great in principle, but there is little guidance available on what you need to do to get started. Is it a process or just a set of related activities? Are you doing it already and don’t know it? Is it anything to do with reactive? What are the dependencies? What toolsets do you need? 

In this masterclass, we’ll introduce a number of activities that will get you started in the most elusive of disciplines; swap ideas; discuss issues; share solutions; and generally get down and dirty with proactive problem management.

This masterclass, facilitated by Barry Corless of Global Knowledge, former chair of ITSMF UK and current vice chair of the Problem Management Special Interest Group, will cover:
• Trend analysis
• Major Problem Reviews
• The link with CSI
• Creating problems where there are no incidents, a.k.a “Following up hunches”
• Targeting support action
• Linking with the development environment

And anything else we get time to do!!!

Attendance fee: Member Price £395 + VAT, Non-Member Price £795 + VAT

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