Cloud computing introduces a range of complex issues for service managers in terms of service level management, change and configuration, supplier relationships and much more. Can Cloud-based services be treated as an extension to the internal IT environment with the same formal processes, or does Cloud require service managers to rethink the way they approach service integration and delivery?
In addition to operational issues, the Cloud also raises concerns around security and data protection, as proved by recent high-profile discussions about the storage and distribution of celebrity content. Can we really give the same guarantees about data integrity and privacy in a cloud-centred world as we have done in the past, and what implications does this have for service management?
But despite these concerns, Cloud computing offers great potential benefits in terms of cost and flexibility, and for many organisations, both in the government and commercial sectors, it’s an inevitable step. This seminar brings together a programme of Cloud computing pioneers to help delegates understand the real opportunities and challenges presented by Cloud-based services.
Effective IT service management in a cloud environment
Don Page, CEO, Marval Software
Challenges to managing multiple cloud providers
Kevin Holland, Independent Consultant
Are Cloud implementations ignoring the rigours of traditional ITSM?
Lance Mitchell, Director of Solutions Engineers, ASG
ITSM in the next wave of Cloud Computing
Debarshi Bandyopadhyay, Principal Consultant, Infosys Cloud and Infrastructure Services
Member Price £199 + VAT, Non Member Price £325 + VAT