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Seminar: Major Incident Management
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Most IT functions will at some time experience incidents in which the level of impact on the organisation is potentially extreme. This seminar explains how to put the right procedures in place – in terms of planning, identifying clear roles and responsibilities, regular testing, exercising and CSI – to ensure that major incidents do not negatively affect business continuity or undermine customer relationships. Member Price £199 + VAT, Non Member Price £325 + VAT

02/07/2014
When: 2 July 2014
9.30 AM until 4 PM
Where: Lords Cricket Ground
St Johns Wood Road
London, Please select  NW8 8QN
United Kingdom
Contact: Events Team
0118 918 6500


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Most IT functions will at some time experience incidents in which the level of impact on the organisation is potentially extreme. This seminar explains how to put the right procedures in place – in terms of planning, identifying clear roles and responsibilities, regular testing, exercising and CSI – to ensure that major incidents do not negatively affect business continuity or undermine customer relationships.

Attendance fee: Member Price £199 + VAT, Non Member Price £325 + VAT

 

AGENDA

 

09:00 – 10:00

Registration and Networking

10.00 – 10:15

Welcome and Introduction from Chair – Ian Bevan

10:15 – 11:05

Peter Hoygaard, Devoteam -  Incident Management – Back to basics

11:05 – 11:20

Exhibition & Tea/Coffee Break

11:20 – 12:10

Claudia van den Heuve,- Ernst & Young - Decision Dynamics in Incident Management: What goes wrong and how can we avoid the error traps?

12.10 – 12.30

Sponsor presentation by Unisys

12:30 – 13.30

Lunch

13:30 – 13:45

itSMF Update – Mark Lillycrop

13.45 – 14.35

Tony Brough, Holistic Service Mgt International - Major Incident Management

14:35 – 14:50

Exhibition & Tea/Coffee Break

14.50 – 15:40

Ian Bevan, Icore - Keeping the business on board

15.40 – 15.50

Wrap up, questions and close

 

 

 

 

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Tel: 0118 918 6500

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