The benefits of proactive problem management sound great in principle, but there is little guidance available on what you need to do to get started. Is it a process or just a set of related activities? Are you doing it already and don’t know it? Is it anything to do with reactive? What are the dependencies? What toolsets do you need? In this masterclass, we’ll introduce a number of activities that will get you started in the most elusive of disciplines; swap ideas; discuss issues; share solut