You are here: Conference-2010 > Programme > Conference Programme
08:00
Registration
09:30 - 09:40
Conference Opening
Barry CorlessitSMF UK
09:40 - 10:30
Conference Opening Keynote
Sir Ranulph Fiennes
10:30 - 11:00
Coffee Break - Exhibition Hall & How to get the most out of your conference sessions
11:00 - 11:40
Using ITIL to achieve IT savings
John WindebankOracle Corporation
Lessons Learned
ISO/IEC 20000 the next generation
Lynda Cooper
CSI
Culture: why is it so important to SLM?
Karen Brusch & Dave WhiteitSMF UK SLM Special Interest Group
Tips & Techniques
IT Skills at the Frontiers
Tim BaniekUK Border Agency
People
ITIL Publications and Qualification Scheme Update
Interactive
11:50 - 12:30
Change Management, a voyage of discovery
Mal YoungUK Land Registry
Service Catalogue - the shop window to the Business?
Brian KerrAxios
What Should My Capacity Plan Contain
Danny QuiltonCapacitas
Once More With Feeling – Using ISO/IEC 38500 To Get Senior Management Buy In
James Finister
12:30 - 13:30
Lunch - Exhibition Hall
13:30 - 14:30
Project of the Year Presentations
14:30 - 15:10
Keeping The Beer Flowing - Change to an Outsourced Model
Kathy Mcfadzean, Stuart RussellHeineken UK
CSI - Who Has Got The Torch?
Dave JonesPink Elephant
I Can See Clearly Now – working towards ITSM best practice in a changing enviroment
Giulio Tedeschi & Helen MorrisBelron International Limited
Back to Basics
Introducing Compulsory Change Management in a Climate of Resistance
Paul ScottBank of England
Ask the Experts Discussion
15:20 - 16:00
Managing the Complexities of IT and Business Service Delivery
Lance MitchellASG
Save Time and Money With ‘DIY Process Assessment Methodology'
Ian MacdonaldThe Co-Operative Financial Services
Service Transition for the Internet Age
GCHQ
Professionalism in ITSM and how tHow to make the most of Continual Professional Development (CPD)o make the most from CPD
Matthew Burrows & Christine WelshISM
16:00 - 16:30
Break - Exhibition Hall
16:30 - 17:10
Getting Value for Money from Green ICT in Government
Bob CrooksDefra
CMMI-SVC or ITIL. Which one or both?
Derek GlenCompita Europe Ltd
Coexistence of multiple frameworks in support pf IT Service Management
Eveline OehrlichForrester
Getting value from mentoring
Matthew Burrows & Nigel MearISM
To Infinity and Beyond! The Power of the Service Design Package
Kevin Holland
17:10 - 17:40
ISM AGM (Bourg)
18:30
Exhibition Closes
19:00 - 20:00
Drinks Reception - Chablis Suite
20:00 - 02:00
Awards Dinner
Hosted by Jon Culshaw
08:30
Registration Open
09:00 - 10:00
Forrester Plenary - The Cloud Computing Conundrum: Business agility at the cost of IT process efficiency?
James StatenForrester
10:00 - 10:40
Merging ITIL, building teams – the Thomson Reuters merger and beyond
Roger BennettThomson Reuters
Professionalism in IT
Adam ThilthorpeBCS
The ITIL Cooper Test – maturity assessment in 12 minutes
Ben KallandTieturi
You Can't Do This Alone - tuning into your customers and the business
Ivor MacfarlaneIBM Ltd
Implementing a Successful Service Catalogue
Colin RuddITems Ltd
10:50 - 11:30
AXA’s trials, tribulations and triumph of end-to-end Service Reporting
Paul KingAXA
Driving IT and Business Integration with Service Portfolio Management (SPM)
Robert StroudCA
A New Dawn for Connected Service Management: The Convergence of IT Service Management with IT Asset Management
Tim PollardNumara Software
The Right Capability at the Right Place and the Right Time...
Daryl BeckUnilever
RAGS to Riches – the secrets to great Problem solving
Vawns Guest & Steve StrakerCGI ISMC (UK) Ltd & Fujitsu Services
11:30 - 12:00
12:00 - 12:40
Standardisation based on good architecture in ITSM
Jan van BonInform-IT.org
ISO/IEC 20000 - It’s about improvement not perfection - A journey not a destination
Robert HumphreyCSC (Computer Sciences Corporation)
IT Service Management in a Constrained Environment - 10 steps to deal with a tightening budget
David WoofDeloitte & Touche LLP
Being Human – Behavioural Good Practices
Jo JohnsMarval Group
Continuous Organisational Transformation
Heather Stebbings
12:40 - 14:00
13:00 - 14:00
UK AGM
14:00 - 14:40
It'll Never Fly...or Will It? Virgin's story of Service Management
Lara Osgood & Carl ChambersVirgin Atlantic Airways
Centrica customer case study: Project Nexus
Peter SimmonsCentrica
By Accident or Design? Reducing the Organisational Carbon Footprint through Continual Service Improvement
Paul BrayfordAudit Commission
IT Service Management in Education: from Product to Praxis
Sandra WhittlestonUniversity of Bolton
Experiential Learning Session - Into the Cloud: A G2G3 cloud simulation (Session 1 of a double session)
Jason McClayG2G3
14:50 - 15:30
Key Tactics for IT Cost Visibility
Prashanth PrabhakaraInfosys Technologies Ltd
Adding Value through Better Internal Reviews
Adam PoppletonBrightOak Consultancy
Evolution of Providing Global Service Management using the Service Information Database
Gillian HughesStandard Life
How People Learn
Maarten BordewijkGetronics Consulting
Experiential Learning Session - Into the Cloud: A G2G3 cloud simulation (Session 2 of a double session)
15:45 - 15:55
Conference Review
Don PageitSMF UK Events ESC Chair
15:55 - 16:25
Closing Keynote
Sharon Taylor
16:25 - 16:45
Closing Remarks
Barry CorlessitSMF UK Chairman
09:00 - 17:00
Using COBIT and ITIL together for Service Provision and Improvement - Day 1
Peter Hubbard - Pink ElephantPost Conference training
Capacity Planning and Management Processes - Day 1
Andy Bolton - CapacitasPost Conference training
Service Catalogue Strategy Workshop
Brian Hendry - Axios SystemsPost Conference training
COBIT Foundation - Day 1
Vernon Lloyd - Fox ITPost Conference training
Using COBIT and ITIL together for Service Provision and Improvement - Day 2
Capacity Planning and Management Processes - Day 2
Service Level Agreements - A key to management of expectations and service delivery - Day 1
Christian F. Nisson - CFN PeoplePost Conference training
COBIT Foundation - Day 2
Using COBIT and ITIL together for Service Provision and Improvement - Day 3
ITIL Service Management Executive Overview
Shirley Lacy - ConnectSpherePost Conference training
Service Level Agreements - A key to management of expectations and service delivery - Day 2
No training session
