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All go in ITSM...

Posted By Mark Lillycrop, 01 November 2017

by Barclay Rae, CEO, itSMF UK

It’s certainly all go in the ITSM world right now – with the major conference season upon us. New ideas, models and publications, plus a healthy dose of classic themes and events. We have seen the announcement of a new framework for Service Management, plus some new events for 2018. We have FUSION this week in Florida and ITSM17 later this month in Manchester to look forward to, where we can debate all of this as an industry.

I attended the recent NOW FORUM event in London recently – this is a free event run by Service Now to update its customers and the industry on new product and corporate developments. There is also a flourishing partner exhibition which is a great networking opportunity. I was pleased to hear some positive references to traditional ITSM terms such as ‘Customers’ and ‘Services’ in the keynote sessions, and a good focus on practical solutions.  

We have also seen the announcement of a new ITSM framework – VeriSM  (check out the details, including an excellent introductory video, at www.verism.global). This has been produced via the same approach and team that brought together the recent SIAM Foundation BoK and Training programme, which received good industry feedback. On the basis of this, the output from the new VeriSM product should be of a good standard. We are pleased to see competition and new ideas being promoted in the marketplace and look forward to commenting further on this once more details are made available.  

It’s FUSION time – I will be presenting with our Chair, Rosemary Gurney at the itSMF USA / HDI joint conference this week. The topic will be Service Management professionalism and we will discuss the need to develop a wider and more holistic view of how we view, recruit and reward our ITSM practitioners. We have gained valuable insights through developing the PSMF framework and look forward to the session and sharing our approach.  

This year is the last FUSION joint event and we also saw the announcement last week of a new ITSM conference in the US run by HDI. We also await news on the next itSMF USA conference in 2018. At the same time we are planning out our whole schedule of events and activities for 2018 – this will be available shortly and we look forward to the reaction to this and to our new website, which will be launching very shortly.

No doubt there will be further industry announcements and discussions forthcoming at both FUSION and ITSM17. At our conference we will be playing back practical feedback from all delegates in real time, to keep the discussions flowing.

There’s lots to discuss and I look forward to seeing you at one or other event soon!  

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