Building an ITIL-Based Service Management Dept, PDF version

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL Based Service Management Department', explains in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.