The Service Catalog

The service catalogue means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately.

This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalogue and to understand the role that the service catalogue performs within the service portfolio. In addition, a complete service catalogue schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together.