If you are looking to transform your IT Service Management strategy, this essential little book could be just what you need. Packed full of practical advice and ideas, it is compact and written in plain and understandable language.
This straightforward, easy-to-follow 12-step process gives you the building blocks to help you engage with, and develop better relationships with, your customers.
It shows you how to find out and understand what services and support customers need, and offers many common-sense ideas that will help you to provide the right services in the right way for your customers.
Written by: Jo Johns
£4.99
Price for an itSMF member:
£4.24
