A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Service Management strategy and value planning.
Linking IT service strategy to business needs.
Planning and implementing service strategy.
An Online Subscription gives you access to the latest authoritative text. Functionality includes:
Dynamic content
Easy navigation
Bookmarking
History
Cross-linking between chapters
Pop-up glossary of terms.
ITIL 2011 Edition – The ITIL 2011 edition Online Subscription went live on 25 August and this new edition supersedes the 2007 version. If you had an active subscription on this date you will automatically receive this at no additional cost.
The details regarding your subscription will be sent to the e-mail address that is registered to your user account.
Please be aware that this information can can take up to a week to arrive.
£75.00
Price for an itSMF member:
£63.75
