'ITIL Service Operation' introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Application Management
Change Management
Operations Management
Control processes and function
Scaleable practices
Measurement and control.
An Online Subscription gives you access to the latest authoritative text. Functionality includes:
Dynamic content
Easy navigation
Bookmarking
History
Cross-linking between chapters
Pop-up glossary of terms.
ITIL 2011 Edition – The ITIL 2011 edition Online Subscription went live on 25 August and this new edition supersedes the 2007 version. If you had an active subscription on this date you will automatically receive this at no additional cost.
Please be aware that this information can can take up to a week to arrive.
£75.00
Price for an itSMF member:
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